Terms and Conditions

The following Terms and Conditions of Use and Privacy apply by simply using or accessing the website https://masterpopn.com/ (the “Portal”). By entering the Portal, you acquire the status of User and expressly and unconditionally accept all the terms and conditions of use contained herein, therefore, you cannot claim ignorance of any of it, releasing MASTERPOPN ("MASTERPOPN") from any liability that may arise. If you do not agree with the Terms and Conditions of Use and Privacy, you should refrain from accessing or using the Portal.

I. ACCEPTANCE
The User declares to understand and have read all terms and conditions, as well as the Portal’s privacy notice, and guarantees that all provided information is complete, correct, and truthful. The User agrees to immediately inform MASTERPOPN of any changes to the provided information, under their own responsibility.
MASTERPOPN reserves the right to unilaterally modify these Terms and Conditions. Such modifications will be binding upon their publication on the Portal or upon notification to the User, whichever occurs first. Therefore, it is the User's responsibility to periodically review these terms to stay informed about any modifications, additions, deletions, or changes. Any use of the services or the Portal will be considered acceptance of the modified terms.
All transactions may be conducted in “Mexican Pesos,” “US Dollars,” and/or “Canadian Dollars” unless otherwise indicated.
If the User acts on behalf of another person (individual or entity), they declare and guarantee that they have sufficient legal authority to bind that third party to these Terms and Conditions, have fully read and understood this Agreement, and accept it on behalf of the person they represent. If they lack sufficient legal authority, they must not use MASTERPOPN's Services.

2. PAYMENT INSTRUCTIONS
The User is solely responsible for payments and their consequences. MASTERPOPN assumes no responsibility for the timely delivery or provision of goods and/or services related to payment instructions made to MASTERPOPN, as it is unrelated to the obligation that generated such instructions.

3. EXCLUSION AND LIMITATION OF LIABILITY
Use of the Portal is the User's sole responsibility and risk. The User agrees to release MASTERPOPN from all liability arising from acts of force majeure or unforeseen events.
MASTERPOPN shall not be liable for incorrect payments resulting from incorrect information or references entered or other relevant information in the payment operation.
MASTERPOPN’s operations depend on the status of operations of various banks and banking correspondents; therefore, failures or suspensions in their operations may partially or entirely affect MASTERPOPN’s operations.
If the User publishes information on the Portal, they guarantee being the rightful owner authorized to share such information or having obtained the necessary authorizations.
Either party may terminate the Contract and obligations at any time (except for obligations with mandatory continuity). Contract termination implies the cancellation of all outstanding payment instructions up to that point.
MASTERPOPN disclaims liability for damages related to the use of the Portal’s services, including direct loss, business loss or profits, damage to computer equipment, software, systems, programs, information, or any other direct or indirect damage.
The exclusions and limitations mentioned apply to the extent permitted by law. None of the User’s legal consumer rights are affected.

4. MISUSE OF THE PORTAL
Any manipulation or publication of Portal pages, code, or information on other web pages, either by the User or third parties, is strictly prohibited.
The User agrees not to use the system to accept payments for products, services, or transactions that are illegal, including but not limited to products or services that infringe third-party intellectual property rights. They will also not use the system or Portal for fraudulent or illegal activities, such as selling pornography or drugs.
Improper use of the system, including security or functionality manipulation, "hacking," or unauthorized access, will result in the cancellation of the User's MASTERPOPN account and references and liability for any damages caused. MASTERPOPN may take legal action accordingly.
In cases of illegal or improper use of the system or Portal, MASTERPOPN may reject payment instructions, block access, or cancel MASTERPOPN references and hold the User liable for damages, pursuing necessary legal actions.
The User will be liable for all damages caused to MASTERPOPN, merchants, and issuers due to the misuse of the system.

5. ASSIGNMENT
The User, merchants, and/or issuers cannot assign obligations related to the Portal or Contract use, and any attempted assignment will be deemed null and void.

6. INTELLECTUAL PROPERTY AND CONFIDENTIALITY
All materials and information on the Portal, including logos, trademarks, texts, images, software, and others, are owned by their respective holders and protected by applicable law.
The User may not use the Portal or its content differently from what is established in these Terms and Conditions. Non-compliance may result in civil and criminal liability according to law.
The User’s information and record may be shared with third parties but is considered confidential and will not be disclosed unless necessary to fulfill services. Users have the right to request to view their record with prior notice. MASTERPOPN does not sell, share, or rent personal information except with the User's express consent.
MASTERPOPN is not responsible for any information that the User makes public on the Portal. The User agrees to indemnify MASTERPOPN for any claims or damages related to the information they post or share on the Portal.

7. JURISDICTION
For the application, interpretation, and compliance of these Terms and Conditions, the User submits to the jurisdiction of the Federal Courts in Mexico City, waiving any other jurisdiction that may correspond.
If any provision of these terms is deemed invalid or unenforceable, it will be considered removed, but the remaining terms will remain valid.
MASTERPOPN’s failure to enforce any provision of these terms shall not be interpreted as a waiver of such provision or affect the validity of these terms.

8. FORCE MAJEURE
Neither party shall be liable for failure to fulfill obligations due to causes of force majeure or unforeseen events.

9. COOKIES
The Portal uses cookies to enhance the User experience. Certain areas of the Portal may require cookies to function correctly.

10. LINKS
A link to any page on this Portal cannot be created without MASTERPOPN’s written consent. Any link created will be at the user’s risk, and the exclusions and limitations mentioned apply.
MASTERPOPN does not control or endorse the content of third-party websites linked to the Portal and is not responsible for their content or privacy practices. Users are advised to read those sites’ privacy notices before providing personal information.

11. NOTICE OF CHANGE
MASTERPOPN reserves the right to modify these terms at any time. Continued use of the Portal implies acceptance of the changes. Any changes to the privacy policy will be notified through the Portal. Any change in our privacy policy will be posted on our Portal 15 (fifteen) days before such changes take effect. Therefore, we recommend re-reading this statement regularly.

 At Masterpopn, we are committed to providing the highest quality products. If for any reason you are not completely satisfied with your purchase, you can request a return by following our policy below:

1. Return Timeframe
   Returns must be requested within 8 days of receiving the product. After this period, unfortunately, we will not be able to accept returns.
2. Condition of the Product for Return
   To be eligible for a return, the product must be unused, in its original condition, and include all accessories or documentation. The original packaging must also be in acceptable condition.
3. Reasons for Return
   We accept returns for the following reasons:                                                                  -Damaged or defective product upon receipt.                                                                  -Incorrect product (different from what was ordered).                                                    -Quality issues with the product.
   -If the product has no defects or errors and you simply wish to return it for personal reasons, the return shipping will be at your expense.
4. Return Process
   To initiate a return, send us an email at [masterpopnsoporte@gmail.com] with the subject "Return: [Order Number]."
   In the email, include details about the reason for the return and photos of the product if it is damaged or defective.
   Our customer service team will respond within 3 business days with instructions for returning the product.
5. Refund Process
   Once we receive and inspect the returned product, we will notify you about the status of your refund.
   If the return is approved, the refund will be processed using the same payment method you used for the purchase.
   The refund may take between 7 and 10 business days to appear in your account, depending on your bank or card provider.

 At Masterpopn, we understand that plans can change, and you may need to cancel an order. Here’s how our cancellation policy works.

1. Timeframe for Order Cancellation
   You can request to cancel your order before it has been processed for shipping. Once the order has been shipped, it cannot be canceled, but you may use our return policy once you receive the product.
   The typical timeframe for cancellation is 24 hours from the time the order is placed, though this may vary depending on processing speed.
2. Order Cancellation Process
   To request a cancellation, email [masterpopnsoporte@gmail.com] with the subject line “Cancellation: [Order Number].”
   In the email, include your order number and the reason for cancellation (optional).
   Our customer support team will confirm the cancellation within 24 hours if the order has not yet been shipped.
3. Refund After Cancellation
   If the cancellation is successful, we will process a full refund through the same payment method used for your purchase.
   Refunds may take between 5 to 7 business days to appear in your account, depending on your bank or card provider.
4. Cancellation Exceptions
   Cancellations will not be accepted once the order has been processed and shipped.
   For personalized or custom-made products, cancellation is only possible within the first 12 hours after placing the order.

En Masterpopn, entendemos que a veces pueden surgir cambios en tus planes y puede que necesites cancelar un pedido. A continuación, te explicamos cómo funciona nuestra política de cancelación.

1. Plazo para cancelar un pedido

• Puedes solicitar la cancelación de tu pedido antes de que haya sido procesado para su envío. Una vez que el pedido ha sido enviado, ya no podrá cancelarse, pero podrás optar por nuestra política de devoluciones una vez que recibas el producto.
• El plazo típico para cancelar es de 24 horas desde la realización del pedido, pero puede variar según la velocidad de procesamiento.

2. Proceso para cancelar un pedido

• Para solicitar la cancelación, envía un correo electrónico a [masterpopnsoporte@gmail.com] con el asunto "Cancelación: [Número de Pedido]".
• En el correo, incluye tu número de pedido y la razón de la cancelación (opcional).
• Nuestro equipo de atención al cliente te confirmará la cancelación dentro de un plazo de 24 horas si el pedido no ha sido enviado.

3. Reembolso tras cancelación

• Si la cancelación se realiza con éxito, procesaremos un reembolso completo a través del mismo método de pago que utilizaste para realizar tu compra.
• El reembolso puede tardar entre 5 y 7 días hábiles en aparecer en tu cuenta, dependiendo de tu banco o proveedor de tarjeta.

4. Excepciones a la cancelación

• No se aceptarán cancelaciones una vez que el pedido haya sido procesado y enviado.
• En caso de productos personalizados o hechos por encargo, la cancelación solo será posible dentro de las primeras 12 horas después de realizar el pedido.